Privacy policy

Last updated: 3 January 2026

Effective date: 3 January 2026

Welcome to www.silverbyyahvi.com. The domain name www.silverbyyahvi.com (hereafter referred to as "this Website," "Silver by Yahvi," "we," "us," or "our") is owned and operated by Yahvi Jewellery Pvt. Ltd. (Yahvi), a private limited company, incorporated under the provisions of the Companies Act, 1956, (No. 1 of 1956) and having its registered office at 134, Adarsh Nagar, Jaipur, India 302004.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you. This does not include anonymized or de-identified information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

a) Contact Details: Name, billing address, shipping address, phone number, and email address.

b) Payment & Transaction Information: Payment method, transaction details, order value, refunds, and confirmations. Payment card details are processed securely by our payment service providers. We do not store your complete credit or debit card numbers.

c) Account Information: Username, password (encrypted), preferences, and settings.

d) Shopping & Order Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and your order history.

e) Communications: Information you provide when contacting us via email, WhatsApp, forms, or customer support.

f) Device & Technical Information: IP address, browser type, device identifiers, network information, and cookies or similar technologies.

g) Usage Information: Information about how you access, navigate, and interact with the Services.

2. Sources of Personal Information

We collect personal information from the following sources:

a) Directly from you when you create an account, place an order, contact us, or otherwise provide information

b) Automatically through cookies and similar technologies when you use the Services

c) Service providers acting on our behalf (such as payment processors, logistics partners, analytics providers)

d) Business and marketing partners and other third parties, as permitted by law

3. How We Use Your Personal Information

We use personal information for the following purposes:

a) Provide and Improve the Services

• Process orders, payments, returns, and exchanges
• Manage accounts and customer relationships
• Arrange shipping and delivery
• Personalize your shopping experience and recommend products
• Improve website performance and user experience

b) Marketing and Promotions

• Send promotional emails, messages, or offers (where permitted by law)
• Display relevant advertisements on our website or third-party platforms
• You may opt out of marketing communications at any time.

c) Security and Fraud Prevention

• Protect accounts and transactions
• Detect, prevent, and investigate fraud or misuse
• Ensure platform and payment security

d) Communication and Support

• Respond to queries and customer support requests
• Send service-related updates (order confirmations, shipping alerts)

e) Legal and Compliance

• Comply with applicable laws and regulations
• Respond to lawful requests from authorities
• Enforce our terms, policies, and rights

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, and deliver personalized content and advertising.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Services.

5. How We Share Personal Information

We may disclose personal information in the following circumstances:

• With Shopify and service providers such as payment gateways, logistics partners, IT providers, analytics services, and customer support tools

• With marketing and advertising partners to provide personalized ads, subject to your rights and preferences

• With affiliates within our corporate group

• With third parties upon your request or consent, such as delivery partners

• In connection with business transactions, such as mergers, acquisitions, or restructuring

• For legal reasons, including compliance with laws, court orders, or to protect our rights and users

All third parties are required to process personal information in accordance with applicable data protection laws.

6. Third-Party Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of such third parties. We encourage you to review their privacy policies before providing any information.

7. Children's Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Data Security and Retention

We implement reasonable technical and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements and policies

9. Your Rights and Choices

Depending on your location (including India, the EU, or the UK), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request data portability, where applicable
• Withdraw consent or opt out of marketing communications

To exercise your rights, please contact us using the details below. We may verify your identity before processing requests, as required by law.

We will not discriminate against you for exercising your rights.

10. International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards to protect your data.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first.

You may also have the right to lodge a complaint with your local data protection authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services. The updated version will be posted on this page with a revised "Last updated" date.