FAQ

Delivery time within India is 2-4 business days for "Available in Stock" items. Customised jewellery may take 20-30 days depending on the design. Contact us with your postal address if the piece is not in stock. We will make it on order for you and give you an estimated delivery time.

Actual delivery times might vary due to reasons beyond our control. We will notify you as soon as possible if there are any delays.

Please contact us at on info@yahvijewellery.com or WhatsApp at +91-9414098777 for more details.

Yahvi offers free shipping of the purchased jewellery, throughout India. For international shipping, applicable taxes and charges will be paid by the customer. Please contact us at info@yahvijewellery.com or WhatsApp at +91-9414098777 for more details.

Our standard delivery time is 2-4 business days. Delivery details with a tracking link will be emailed/whatsapped to you as soon as your order is shipped. Actual delivery times might vary due to reasons beyond our control. We will notify you as soon as possible if there are any delays.

For shipping within India, we use Blue Dart.

Yes. All our shipments are insured. All jewellery orders are securely packed and insured.

A signature and ID proof is required on delivery of the order. You will receive an email/WhatsApp that your order is on its way.

Yes, you can contact us at silver@yahvijewellery.com or WhatsApp at +91-9414098777 to edit your shipping address.

We send an order dispatch confirmation email/WhatsApp that includes your order's tracking link. Click on the link to track your order. If you encounter any issues, please email us at silver@yahvijewellery.com or WhatsApp at +91-9414098777.

All the materials (silver, diamond and gemstones) used in our jewellery are specified under the “Product Details” of the concerned product. All the jewellery is made in 925 sterling silver.

You can contact us at info@yahvijewellery.com or WhatsApp at +91-9414098777 for any clarifications.

You can check your size in our Size chart. If you need any help, you can contact us on info@yahvijewellery.com or WhatsApp at +91-9414098777.

Yes,you can personalize your jewellery to create a unique piece just for yourself. We can engrave your jewellery with names and initials or dates or your chosen special message or quote. Please get in touch at info@yahvijewellery.com or WhatsApp at +91-9414098777 with your request.

Yes, you can book an appointment at our Jaipur store if you want to see your jewellery before purchasing it. You can also WhatsApp us at +91-9414098777 to connect with us on a video call.

Yes, you can customize it with different gemstones or the same gemstone in a different size. We will also suggest you some similar designs which are available in our stock.

Yes, of course! You can get in touch with us for the customization by email at info@yahvijewellery.com or WhatsApp at +91 9414098777.

You can share your design idea with us as a sketch or a photo. Based on your concept, we will guide you on suitable gemstones and budget options..

If required, we can also show you similar jewellery pieces from our collection to help you visualise the design.

As the discussion progresses, we will present 3–4 design options for you to choose from before finalising the piece.

When the design and cost have been finalized, you will have to deposit 50% of the amount which will be non-refundable. The balance amount has to be paid when the product is ready for dispatch. Once the payment has been received, the order will be shipped.

The complete process usually takes around 30 days.

All our jewellery is made in our in-house manufacturing unit in Jaipur. So, you can book an appointment at our Jaipur store if you want to see your jewellery in the different stages of production. It is an exciting process and a one-of-a-kind experience. We will also be sending you photos & videos of the jewellery during production, via WhatsApp.

If you change your mind, you can cancel your customized jewellery order. If you cancel before the delivery, there will be a 25% deduction of the advance amount before the refund is processed to the customer.

• Requests for exchange must be made within 2 days from the date of delivery.
• Items should be unused and in original packaging with all the tags.
• Once the returned product is received and successfully passes our quality inspection, the exchange process will be initiated.
• The customer will bear the return shipping charges.
• To request an exchange, you can contact us at info@yahvijewellery.com or WhatsApp us at (+91) 9414098777. Our team will assist you with the process.

Jewellery items made on order or customised/personalised will not be exchanged. Jewellery purchased under any scheme will also not be exchanged.

In case the exchange value of the old jewellery product is lower than the value of the new jewellery product, the user will have to pay the difference between the new product chosen and the valuation of the old product. If the exchange value of the old jewellery product is lower than the value of the new jewellery product the balance amount will be refunded to the customer in the form of a gift card.

If you get a damaged good, you need to report it within 24 hrs of receiving your product. Email us at info@yahvijewellery.com or WhatsApp at +91 9414098777 with photos showing the issue. Our team will quickly respond to resolve the situation and arrange a replacement. We will arrange for the jewellery pickup. The jewellery must be in its original condition with secure packaging and its original tag and invoice.

• Requests for return & refund must be made within 7 days from the date of delivery.
• Jewellery items should be unused and in original packaging with all the tags.
• The return shall be subject to verification of the original product as per the standard norms and the decision of Yahvi in this regard shall be final and binding on the customer.
• The policy of return of all jewellery is only applicable if the product has not been used, altered, repaired or damaged.
• The jewellery must be shipped back to us within 7 days.
• Once the returned jewellery is received and successfully passes our quality inspection, the refund will be processed within 7–10 working days after receiving the jewellery.
• The customer will bear the return shipping charges.
• Customers can also opt for store credit or gift card of the full order value, which can be redeemed on any future purchase. When store credit is selected, Yahvi will bear the shipping charges.

Jewellery items made on order or customised/personalised or purchased under any scheme cannot be returned.

To start a return, pack the jewellery along with the original invoice, and jewellery tag. Please ensure that the jewellery price tag is not broken or torn. We will email/WhatsApp you the instructions. The entire return process will take at least 7-10 working days. You have to bear the return shipping cost. Please make sure to note the courier airway bill number.